FAQ

1. Product Information
2. Processing and Shipping
3. Returns, Exchanges, and Damages
4. Account Information

1. Product Information

What kind of T-shirts do you print on?

We print on T-shirts that are 100% ringspun cotton which feels comfortable and silky-soft.

How are the T-shirts printed?

Most T-shirts are printed using silk screen some shirts are also printed using direct to garment (DTG) printing technology.

What is the difference in Womens T-shirts?

The Women’s line is cut to allow for more room in the chest and waist, with a slightly more straight torso. The Mens line of T-shirts is cut vertically from the chest down to the torso.

Care instructions.

Tees, Tanks & Hoodies: Machine wash cold with like colors using a mild detergent. Hang or lay flat to dry to avoid shrinking. If you would like the shirt to shrink, wash it in hot water and tumble dry low.

2. Processing and Shipping

How much is shipping?

Shipping is calculated at check out, fee is determined by the weight of your order. To get an estimate visit the check out page after you’ve entered items into your cart.

Do you ship internationally?

At this time we only ship in the United States as business grows we will expand our shipping to the global market. You can check back with us through the FAQ page to see an update regarding international shipping.

What happens if my order gets returned?

If an order is returned to us we will contact you directly via email once we have received it. If the order was returned due to incorrect or incomplete information, or because you’ve moved, please be advised that you will be responsible for any applicable reshipping costs. Please also be advised that we are not responsible for any package that is lost or miss-delivered if incorrect address information is provided on the order form.

What shipping methods do you offer?

How long will it take to get my order?

All orders are printed to order, that means your items are printed after you place your order. Normally, processing is a 3-7 business day period prior to shipment, however it can take up to 3 weeks for your order to be shipped.

What happens if my order gets lost?

If your order gets lost, it’s a very sad day! We want to get this resolved for you as soon as possible. Please read on to know what the next steps are, depending on your situation.

I placed an order and received my shipping notification but my tracking isn’t updating. Is my package lost?

If you just received your shipping notification and your tracking has not updated, don’t worry. Please allow 24-48 hours for the tracking to start updating on USPS.com. If it is over 48 hours and the tracking number is still not updating, please select the Department “Support” using the contact form located here.

The tracking shows the package was delivered, but I didn’t receive it. What happens now?

In an effort to determine what has happened with your package, please contact the USPS to open an inquiry for the order as they would have been responsible for the final delivery. We recommend contacting your local post office directly to discuss the package as it’s possible there was some problem with delivery and the package is being held or sent back to us. If the post office is not able to produce your package, please select the Department “Support” using the contact form located here. You need to contact us within 14 days of the supposed delivery date in order to receive a replacement or a refund. If you do not contact us within this time, we are not liable.

My order is marked as delivered, but I didn’t receive it.

We are sorry to hear this! We ask that you wait at least 24 hours after the package was marked delivered to see if it arrives. Occasionally the carrier will pre-mark the package as delivered. Also, be sure to check with your neighbors, housemates, family members, dogs, and garden gnomes to see if they happened to receive the package by mistake or on your behalf.

If you’re still unable to locate your package, please contact your local post office to see if they have any information regarding the delivery of your package. Also, let us know the package may be missing by selecting the Department “Support” using the contact form located here. We will work with you and the carrier to either locate the order or provide you with a replacement.

How do I check the status of my order?

Login to your customer account and click “Orders” located on the left side of your screen. You can see the details of each order by clicking “View Order” on the right. Once your order has shipped, tracking information (when available) will be located here.

Can I combine multiple orders into one shipment?

Due to the way that our orders are processed, we are unable to combine orders once it has been placed. If you are planing on ordering multiple shirts or other items and wish to be shipped to the same location please include all items into one online order.

Can I make a change to my order?

If you need to change any details on your order (sizes, address information, etc.) please let us know immediately. Please select the Department “Order Modifications” using the contact form located here.

We will do our best to make any requested changes prior to shipment. Please be advised that we cannot guarantee that changes or cancellations can be made once an order has been submitted due to the custom nature of each order.

3. Returns, Exchanges, and Damages

What if I need to make a change to an order after I submit it?

If you need to change any details on your order (sizes, address information, etc.) please let us know immediately. The fastest way to contact us is by using the contact forum located here select the Department “Order Modifications”.

We will do our best to make any requested changes prior to shipment. Please be advised that we cannot guarantee that changes can be made once an order has been submitted. This applies to requests to cancel an order as well.

What is your returns and exchange policy?

Due to the custom printing and limited edition nature of our products, all sales are final.

If after you place your order you need to make a change, Please select the Department “Order Modifications” using the contact form located here. We will only be able to make changes to your order for a short time after the order is placed. Be sure to select “Order Modifications” as the Department when submitting your ticket.

What happens if I receive a damaged or incorrect product?

If you receive an item that is damaged, or if you receive something other than what you ordered, please contact us within 14 days and provide a photo of the item. We will do our very best to replace your item. If you do not contact us within 14 days of receiving the incorrect or damaged item, a replacement may not be issued.

My tees have an odor. Is this normal?

Some t-shirts are printed using Direct-To-Garment printing technology. This process requires a liquid treatment application onto the tees that has a slight odor. This treatment allows the graphic to permanently stick to the fibers of your tee. This is very normal and industry standard.

The smell will be go away once the garment is washed. If the smell continues to linger after several washes please contact us.

4. Account Information

How do I create an account?

It’s easy! Click “Login” link at the top of the page or click here. Welcome!

How do I update my billing and shipping address?

Follow the steps below:
1. Log into your customer account.
2. Click “Addresses” on the left-hand side of your account dashboard.
3. Click “Edit” under billing address or “Edit” Under shipping address depending on what you need to do.

How do I see past orders?

You can see your past orders by logging into your customer account and clicking on the “Orders” tab on the left side of your account dashboard.

Can I change my username?

Unfortunately, you are not able to edit your username through your account, but we would be happy to help you with this! Here’s what we need you to do:

1. Click on the “Contact Us” link in the upper right-hand corner.
2. Fill out the contact forum make sure to select “Support” in the department drop down menu.

Current Account Email Address
Current Username
New Username you would like to have.

3. Once we have verified your information and made the changes requested*, we will confirm of your completed request via email.

*We reserve the right to refuse to change account information for any reason.

How do I change my account password

Follow the steps below:
1. Log into your customer account.
2. Click “Account Details” on the left-hand side of your account dashboard.
3. Scroll down until you see “Password Change” fill out the required fields and click save.